FAQ | Wholesale Garden Tools Sourcing Questions

1. Product Information

2. Ordering and Payment

3.Shipping and Delivery

4.Samples & Customization

5. After-Sales Service

6. Sustainability

one99 garden tools B2B support team – contact us anytime for wholesale sourcing questions and garden tools inquiries

Any questions! please contact us anytime.

FAQ

Product Information

Can I Buy Products That Are Not Shown on the Website?

Yes, please send us your requirements, and we’ll do our best to meet your needs.

What’s Your Sample Policy?

We charge a sample fee for custom samples, but it’s refundable on orders over 200 units.

Can You Develop New Products Based on Our Requests?

Yes, our R&D team is ready to assist you.

What Are Your Main Markets?

We primarily export to Europe, North America, the Middle East, and Southeast Asia, serving retailers, wholesalers, importers, and trading companies.

FAQ

Ordering and Payment

How Do I Place an Order?

You can contact us via email at sales@one99.com.

Can I Get a Discount for Bulk Orders?

Yes, larger orders receive lower prices.

What Payment Methods Do You Accept?

We accept T/T, L/C, D/A, D/P, Western Union, and PayPal.

FAQ

Shipping and Delivery

Where Do You Ship From?

We ship from ports like Shanghai, Ningbo, or Qingdao.

WWhat Shipping Options Do You Offer?

We can ship by sea or air based on your preference and help find the best option.

What’s the Normal Lead Time?

For in-stock items, we ship within 7-14 days after payment. For custom items, it’s 20-30 days.

FAQ

Samples and Customization

Do You Provide Product Samples?

Yes, we can send samples within 7 days of your inquiry.

What’s the Delivery Time for Samples?

Standard samples take 3-7 days; custom samples will be confirmed with our team.

Can I Customize Everything?

Yes, just let us know your specific requirements. We offer OEM and ODM services.

FAQ

After-Sales Service

Why Buy from Us Instead of Other Suppliers?

With over 20 years in export, we provide quick, cost-effective, and professional one-stop purchasing.

What Can We Do for You?

We offer product design, auditing, inspection, and testing services tailored to different markets.

How Do I Handle Quality Issues?

If you receive a defective product, contact us within 7 days for support.

FAQ

Sustainability

Are Your Products Eco-Friendly?

Yes, we use eco-friendly materials to minimize environmental impact.

Is Your Packaging Recyclable?

Yes, our packaging is designed to be recyclable.

How Should I Dispose of Old Tools?

We recommend taking them to a local recycling center.

Precision Tools for Perfect Gardens!

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You can reach out to us anytime, and we'll be here to assist you!